Customer service

Lifetime partnership - we are at your service around the clock!

Even after the purchase and installation of your system, we still there for you! With 20 years of experience we are a highly skilled service team with around 50 employees.

The services comprise: servicing (preventive maintenance) and repair work (repairs, faults, replacements, etc.), spare part procurement, system analysis and consultancy, refurbishment and retrofit.

  • 24-h Call Center
    - Switzerland +41 844 44 54 36
    - Germany +49 231 9750 5010
  • Preventive maintenance and continuous inspection
  • Fast response times, rapid localisation and correction of faults
  • Remote access / Remote diagnosis
  • Repair and overhaul service
  • Spare parts management
  • System analysis / Consulting and Training
  • Reconstruction and modernisation, retrofit
  • Regional service outlet in your area

Our range of services

  • 1st level Support
    On-site system support during normal working hours guarantees a high level of availability thanks to the low number and short duration of breakdowns.
  • 2nd level Support
    You look after the system with your own personnel; we service the system in accordance with our checklists at regular intervals and are available 24 hours a day to deal with faults and repairs through our breakdown Service.
  • 3rd level Support
    You look after and service your system yourself; where the need arises our service technicians provide support during maintenance inspections and are available 24 hours a day through our breakdown and repair service. Our team will be pleased to help find the perfect time for the maintenance of your System.