Customer services

We provide top-class customer service, available for you at all times and for the long term.

The services comprise: servicing (preventive maintenance) and repair work (repairs, faults, replacements, etc.), spare part procurement, system analysis and consultancy, refurbishment and retrofit.

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- Highly skilled service team with around 50 employees

- Regional service point in your area

- Enormous know-how built up from 20 years? experience

- 24 h call center +41 844 44 54 36 /

 out of hours stand-by service

Our range of services:?

1st level Support

On-site system support during normal working hours

guarantees a high level of availability thanks to the low

number and short duration of breakdowns.

2nd level Support

You look after the system with your own personnel; we service the system in accordance with our checklists at regular intervals and are available 24 hours a day to deal with faults and repairs through our breakdown service.

3rd level Support

You look after and service your system yourself; where the need arises our service technicians provide support during maintenance inspections and are available 24 hours a day through our breakdown and repair service. Our team will be pleased to help find the perfect time for the maintenance of your system.

? Video customer service